Subscriber Services

Help Page

Subscriber Access Difficulties

  1. If when attempting to register for the first time you are taken to the "Nickle's Online Order Form" page instead of the "Subscriber Information" or the "Login" page:
    • You may be using a different e-mail address than the one entered into our database (e-mail addresses must be exact or the database will not recognize the user.)
  2. You have viewed New Technology Magazine online before but now you are asked to enter your e-mail address and password:
    • It would seem that one of two things has happened:
      1. The cookies in your browser have been deleted. Your password is saved in a cookie text file. This is to allow you to access New Technology Magazine without having to enter your password each time. Often cookies are stored in temporary files and sometimes inadvertently they are deleted. If this is the case you will need to request a new password.
      2. You are trying to access New Technology Magazine from another browser, workstation or remote location. Since the password is saved in a cookie only the browser that you initially registered on can be used without needing to request a new password.
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Request a New Password

  1. Go to the New Technology Magazine homepage at www.ntm.nickles.com
  2. Click on the current magazine cover or any article link
  3. On the page where it says "This is a paid subscription site" insert your e-mail address and click <OK>
  4. At the bottom of the page where it says "Email my password to me" select this link
  5. Click on <Email My Password> button
  6. When you receive your new password copy and paste it into the password field on the User Login page as sometimes typos are made. This happens because, when viewed with a serif font, such as Times New Romans, numbers can look like letters and visa versa (e.g., the number "1" and the letter "l".)
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If, after requesting a new password, you are still unable to access New Technology Magazine articles:

Check to ensure that cookies are not being deleted periodically or each time you shutdown your browser.

In Internet Explorer:

  1. Select Tools > Internet Options > Security > Custom Level > Cookies
  2. "Enable" should be selected and "Custom Level" should be set to medium.
  3. Check the settings in Tools > Internet Options > Advanced > Security to ensure that "Empty Temporary Internet Files folder..." has not been selected.

In Netscape:

  1. Select Edit > Preferences
  2. Highlight the Advanced option
  3. "Accept all cookies" should be selected.
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There is the possibility that your cookie files are being deleted because not enough disk space has been allotted and the oldest files are being automatically removed from your history.

In Internet Explorer:

  1. Go to Tools > Internet Options > General
  2. Under "Temporary Internet Files" select "Settings"
  3. "Check for newer version of stored pages" should read "Automatically"
  4. "Amount of disk space to use" should be set at approximately 20 MB or more

In Netscape:

  1. Go to Edit > Preferences > Advanced > Cache
  2. Ensure that you have at least 1024 KB memory cache and 7680 KB disk cache
Double-click the time on the bottom right hand corner of your screen
  1. Ensure that the day, month and year are correct
  2. If you make changes, click <OK> when you are finished
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If all of the above settings are correct:

  1. Reinstalling the browser or upgrading should fix the problem (a file associated with the browser may be corrupt.)
  2. Viewing New Technology Magazine in another browser (e.g., if using Internet Explorer, try Netscape) will confirm whether it is a problem with your browser. If a different browser works, then it is definitely the browser, since passwords/cookies are saved in different files.

    3. Note:

    • You'll have to request another password if using a different browser.
    • In order to install/reinstall a browser your company may require you to consult your System Administrator.

If none of the above fits your situation check with your System Administrator:

  1. Settings on your firewall/proxy server may have been changed (e.g., not allowing cookies to be saved).
  2. Determine if others in your organization are having the same difficulties or if yours is an isolated case.
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Cookies

A cookie is a small bit of information placed on your computer by a Web page. It is used to identify you to the Web server. It tells the server who you are when you return to a page at the same Web site. Your browser will only send a cookie back to the Web site that originally sent it to you. A cookie cannot run any programs, deliver any viruses, or send back information about your system.

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Disclaimer

The information above is provided to assist Nickle's New Technology Magazine online subscribers to identify the most common problems we have encountered when accessing our Web sites via the Internet. It by no means covers every scenario that is possible. A user's ability to access any online Web site depends on your Internet Service Provider, your organization's Network, the software you are using, etc. If your particular question is not addressed herein, please contact your System Administrator.

For further information or to comment on our Web site(s), e-mail: feedback@nickles.com

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Make New Technology Magazine Your Home Page

You can make New Technology Magazine your browser's home page!

In Internet Explorer:

  1. Go to Tools > Internet Options
  2. In the text field beside "Address:" (Home Page section), type http:www.ntm.nickles.com
  3. Click <OK>
  4. Click the "Home" button in the toolbar

In Netscape:

  1. Go to Edit > Preferences
  2. In the left window pane choose "Navigator"
  3. On the right side where it says "Navigator starts with", choose the "Home page" button
  4. In the Location text field type http://www.ntm.nickles.com
  5. Click <OK>
  6. Click the "Home" button in the toolbar
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